1 reviews | Active since Mar 2023
Pathetic Service
Maybe posting here will get someone's attention.
Claim number ***
Original message sent 3 February 2023 Message: Good day Claim number *** I have spent over R200 on airtime trying to get someone to help me. At 09:23 I called this morning and at 13:48 I received no response. Please feel free to listen to the recordings where I have asked to be called back and emailed. I have left countless messages and emails but no one or the person assigned Vaughan to contact me. This service is pathetic. Could someone who is well trained and equipped please contact me on regarding this claim.
Yours sincerely
A few weeks ago, I was contacted regarding this matter, and it still hasn’t been sorted out. The person Vaughan Lee assigned to this case still hasn’t made any contact with me. I have called numerous times, but he is never available. People promise to call back but never do or promise to pass on the message. I am still waiting.
These contractors is messing me around. The burglary happened 30 January and we in March but yet this job is still not complete. On more than one occasion I had to stay home, loose a day's money and they just don’t turn up. I am not happy with the work that has been done. They have story upon story. Promises made but never fulfilled. I find this unaccepted that you would use such unreliable companies to do your business. I understand things take time, but this happen 30th January surely if it was a reputable company thing would have been done correctly and timeously. Pure greed for the money but can't deliver on the quality or the service they offer. They are spread to thinly trying to do too many customers at once. Before any work is done the company wants the excess to be paid, yet once paid the job is dragged out.
Today is the fifth time I had to stay out of work, waiting on them. Twice they came to assess, made arrangement Friday pass , never showed up or bothered to call or message regarding them not rocking up and yesterday to replace the burglar bar, which was the wrong size , mediocre quality not what was explained how it would be done and today when they were to retake measurements and discuss the way forward.
Would you be happy with this type of service?
Can you please assign someone to my case who is competent to do this job and assist me promptly and efficiently. ABSA has a long-standing name however the service that is being provided is very poor.
Yours in disappointment
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***4 Kind regards,Group Customer Care
Nthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint isC-***4 Kind regards,Group Customer Care
Nthabiseng Sibande
It is 17 April more than a month later after posting on Hellopeter and it still hasn't been resolved. The house is still not fully secured. The original contractors keeps making promises to complete but never do.
The last communication with Cadecas was 23 March where i informed them the tilers are ready to install the tiles , as they have has yet not replaced the burglar bar which was the original point of entry and not corrected the messy work they have done already.
Maybe i should invest in taking out a death policy with ABSA , because its obvious ABSA does not care about the wellbeing and safety of their clients.
No one has come back with a solution to the problem , which obviously is CADECAS. They offer pathetic service and bad workmanship. I hope in future you remove this company from your vending list .
Hoping i will be offered better service from both ABSA and CADECAS
It is 17 April more than a month later after posting on Hellopeter and it still hasn't been resolved. The house is still not fully secured. The original contractors keeps making promises to complete but never do.
The last communication with Cadecas was 23 March where i informed them the tilers are ready to install the tiles , as they have has yet not replaced the burglar bar which was the original point of entry and not corrected the messy work they have done already.
Maybe i should invest in taking out a death policy with ABSA , because its obvious ABSA does not care about the wellbeing and safety of their clients.
No one has come back with a solution to the problem , which obviously is CADECAS. They offer pathetic service and bad workmanship. I hope in future you remove this company from your vending list .
Hoping i will be offered better service from both ABSA and CADECAS