Pathetic service

on Saturday I went to Absa branch in Westgate I got a long que, but the host was managing the que. while I was standing in a que after the host said I can wait came the manager told me that she only has two consultants and she is going to cut the que if she'll cut in front of me I'll be upset with her so is better is I go to the bottom branch they are not as busy as they are. it is a distance to walk the when I got there I got a worse que and they already cut the que so if you come they do not allow you to stand in the que. the security told us to go upstairs.

I went back to the top branch straight to where I was standing it was 11:25, the host lady as she was standing there they already cut the que so no one must join the que. came the other client asking her to help they blocked their pin number, she just took those clients card while they were standing outside the branch to unblock the card that's fine, when she came back she gave them the card then took the ID book went back inside while they were standing outside( I don't know if they are friends or what but how do you action TCF, POPI) At the tellers there was no que the client wanted to withdraw the host lady she the client to the teller straight, when she got to the teller something went wrong.

guess what she was sent to the consultant we were waiting for hours to be assisted the client went from one consultant to another 2 consultants helped her just to fix whatever that was wrong unfortunately consultant didn't know anything as the host was the one help that client, after the went back to the tellers. she left as a happy client come to the branch while the line was cut for the other client but she managed to do her banking without even standing in a que.