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MM
Mmetja M

1 reviews | Active since Jan 2018

29 Nov 2021, 13:26

Pathetic service

I have asked you to reverse my money, the consultant said it would take 24hours. This was Saturday morning… I’m still waiting even now. I have emailed this morning regarding this and still no feedback

0
Replies (5)
Absa
Absa's reply29 Nov 2021, 15:01
Official
Dear Mmetja Matlhakola Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is C-***8. Kind regards,Rezona Louw Group Customer Care
MM
Mmetja M's update02 Dec 2021, 06:47
Reviewer Update
You reversed the money then went ahead and took R3400 out of the blue. What madness is this? I want my money by end of this day.
MM
Mmetja M's update02 Dec 2021, 08:32
Reviewer Update
Pay the money back and stop calling me. You have my email
MM
Mmetja M's update02 Dec 2021, 10:27
Reviewer Update
I am still waiting for your pathetic service.
Absa
Absa's reply02 Dec 2021, 13:18
Official
Dear Mmetja Matlhakola Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is C-***1. Kind regards,Rezona Louw Group Customer Care