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JK
Jude K

1 reviews | Active since Nov 2016

25 Jun 2023, 18:53

Pathetic Service

R1100 admin fee deducted from my account? No reason or explanation why? PATHETIC SERVICE. I'll be moving my services over to FNB. Never experienced this **** before.

0
Replies (4)
Absa
Absa's reply26 Jun 2023, 08:38
Official
Dear Jude Kluit

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***0 Kind regards,Group Customer CareRezona Louw 
JK
Jude K's update26 Jun 2023, 14:17
Reviewer Update
Is this a generic message that you send to all your customers? To make it look as if you are fast and responsive when you are in actual fact doing nothing? No phone call as yet, no feedback.

Dear Jude Kluit

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is Kind regards,Group Customer Care
Absa
Absa's reply26 Jun 2023, 15:24
Official
Dear Jude Kluit

Thank you for your posting.

Please refer to our email sent to your personal email address.

Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply27 Jun 2023, 09:10
Official
Dear Jude Kluit

Thank you for your posting.

We have escalated the matter and will provide you with feedback soon.

Kind regards,Group Customer CareRezona Louw