Pathetic service

I registered a claim on the 17th October , 2 people came out to check my property and I had to phone back the 21st October to be told someone will come back to me the Monday, it's Tuesday the 25th I had to phone again as no one comes back to me on feedback , spoke to an Erica that said she will give feedback today . I phoned insurance and was told a Dudu is handling my claim ,an special department will be sitting with the report and the turn around time can be 10 days. So for years I have been paying my insurance on time and when it comes to claiming I have to go back and forth . Pathetic service as whoever sits and make decisions have a look at when last I claimed as well. Really Absa