PATHETIC SERVICE

ABSA just never seizes to disappoint, NEVER
I was requested some documents so they could proceed with the case, which I did, the minute I was able to...
And what does ABSA do, even with an ACTIVE complaint being investigated, NOTHING, absolutely nothing...
And what were they supposed to do, a very simple task actually, transfer funds back to my account and close the CC, easy, simple and straight forward, even a primary school child could understand such a task...
But what do they do, the same they ALWAYS do, they let you wait, yes, 24 hours later and I am still waiting for them to do such a simple task as transferring money to another account...
ABSOLUTELY PATHETIC, there is just no other way to describe the service, well there are, but then I need to speak 'French'...
ABSA will just never get a good word from me ever, 'cause they are just a useless, clueless, and pathetic bunch, period

Whoopi, you should go play rugby for the 'Boks, seeing you are so good at passing, passing the buck that is.... Just proof again that ABSA does not instill a culture of excellence, of excellent customer service, but rather a culture of mediocre service, a 'pass-the-buck' service....

Today is the 07-07-2022, and with reference to the reply as per above, ABSA was to revert with a reply 'before the close of business, 07/07/2022'
It is already 15:35, and there is nothing but silence from the side of ABSA, absolutely nothing
Not a 'we are still working on this', or a 'sorry for not responding in the agreed time', nothing, just silence
Now if that ain't poor service, or rather PATHETIC service, knowing full well that I am already fuming about the lack of service, then I must be living in the 1800's
ABSA, you are the worst, you cannot even keep to your promises, you cannot even do a simple payment to my account, I doubt it you even know what day it is....
EISH, poor, pathetic, *********** and outright ************* service, or rather a brilliant LACK of service....
As I said before, I cannot force you to give excellent service, but if you had any self-pride you would have gone out of your way to make sure you prove me wrong, but then again, you don't have the self-drive to prove me wrong... The ABSA way seems to be one of passing the buck, not my problem, I have referred it.....
You can be glad I am not your manager, because boy oh boy, wouldn't you have been in for a surprise...
Time to wake up and realise that excellent service sells a business, poor service will kill it, but who am I to say, seems like you wish to die and go out of business....
But PATHETIC SERVICE, that should be your new motto - Come to ABSA where you won't complain about the service, because there is no service to complain about....

Yet nothing else has been done since, just another pass made, that is passing the buck...
Have you followed up with that department, were the funds transferred, do you have any other feedback than 'was refered'...
You are one of the larger banks in SA, yet you cannot make a payment within a day...
What does that say about your institution, if they cannot even make a payment within 24 hours, which should be as easy as 1-2-3, load it on the system, get the required authorization and signatures, and BOOM, done...
Absolutely PATHETIC, and you should hang your head in shame for not putting the client first.
You should be ashamed to even mention that you actually are employed by ABSA, I would have been...
But as I said before, I am in no position to tell you how to be an excellent customer service agent, ABSA should do that, but it seems as if it is of no importance to them...
What you are giving is PATHETIC and poor service or rather the exceptional lack of service, well done!!
Here we are, 5 days later, and absolutely no further than we were when I first mentioned your pathetic service on HelloPeter, other than empty promises, passing the buck and proving your absolute incompetence to resolve an issue quickly...
But then I didn't actually expect more from you, so I shouldn't really be disappointed, should I...
But, after having 'coached' you in a way by leaving you some subbtle hints, I would have expected you would see the worth in delivering a 'better' service at least, but I understand, you have been conditioned into believing that the service you are giving, with the 10-14 days turn-around time, is acceptable and actually superb service...
Well it ain't, and it will never be, and you should realise that once someone has actually done the effort to post a review on HelloPeter, you need to pull out all the stops and ACT immediately to defuse the situation, or it will just snowball...
Show me that I am wrong in my assumptions, but what do you do, you just sit back, pass the buck and prove that your service is indeed PATHETIC...
So thank you for once again proving this fact, that ABSA delivers PATHETIC service, and that 'normal' clients are just but an account number, period...
Well done again ABSA, well done...

WOW, and so the disappointment continues....
And the PATHETIC service never seizes, not even after I thought all was sorted
ABSA, one of the biggest financial institutions in SA cannot transfer a small amount of R270 odd within a 24-hour window....
Nooooo, you need to wait 2-3 WORKING days....
This is not for a loan to be paid out, it is MY MONEY, money they owe ME...
Being in technology it amazes me how these large corporations take us for a ride and think that we are stupid or clueless...
A transfer should take minutes, not days, but you are being told ' the refund would reflect within 2-3 working days'...
What BS is this, who do they think they are fooling...
Another way for them to hold onto YOUR money, but if the shoe was on the other foot, you would just have to pay up, extra interest, extra costs, extra everything...
ABSA, you are pathetic, your employees are without drive and lack basic customer service skills...
But then again, I am actually not disappointed, as I never expected anything better from you...
So again, NEVER will a good comment pass over my lips when the name ABSA comes up in a conversation, but I will forever blacken your name with every opportunity, because your employees just lack the urgency, the drive, the knowledge and the passion to deliver exceptional service....
Well done ABSA, well done on being the worst at providing a service