Pathetic service

I had a minor incident involving only myself, I've send through filled claim registration form for Absa activate on Monday 07 Nov 2022. Up until now i have no received any form of communication not even a confirmation that they recieved the claim. Now my car is parked here waiting for God knows what but i pay my premiums on time every month. Why should i just wait for i don't know what to get a service while i make sure my premiums are upto date every month? I'm disappointed with you guys....