PS
Palesa S
1 reviews | Active since Mar 2009
28 Jul 2021, 16:22
Pathetic service
Dear Absa, I sent you an email on the 21st June 2021 particularly to Zine Nzama regarding my will but till today your staff member hasn't rep**** to me. This is not the first time that this is happening. Why are you so unprofessional? last time I addressed this with her that not replying in unprofessional but it seems like its a norm. The will was drafted by Zine. it seems like it was the worst mistake, what kind of service are you going to give my loved ones when I am dead when you are giving me such service now?
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Absa's replyOfficial
29 Jul 2021, 12:27Dear Palesa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care
Absa's reply29 Jul 2021, 12:27
Official
Dear Palesa Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours. Kind regards, Daphne Le Grange Group Customer Care