Pathetic service

I tried calling absa today 5 times calls either don't get through to them or the clal drops and then eventually I get through to Pingile for a settlement amount and she advise on the amount but cnat send me a letter cauee account written off and it will take 7 days to get a letter. How is getting a letter 7 days waiting period. It's enough to make me angry I need this letter so I can get a consolidation on my account so I don't owe them anything and I need it today. This is unacceptable and plus she can't out me through to her Manger cause he manager is working from home. Seriously no escalation process. Really pathetic service