PS
Pearl S
1 reviews | Active since Mar 2019
24 Mar 2020, 10:46
Pathetic service
It is very dissapointing when you are failing to meet you customers needs at this crucial time. You insisting that I should go to the bank just to get my account number. It's a new account I need it for my salary payment. You have failed. I'm trying to stay away from people because of CIVID 19 symptoms that I have. I must as well go to my old bank. I downloaded the app but it was not activated at the bank now this....
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Absa's replyOfficial
24 Mar 2020, 11:46Dear Pearl
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply24 Mar 2020, 11:46
Official
Dear Pearl
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management