Pathetic Service

I've been trying to open a TFSA where I can invest in ETFs. I was told to do this online but when I select the Fund I am unable to find the ETFs I require. I sent an email and was told to call the customer line. I called them and they said that I need to go to a branch for assistance. I then called again and Themba was able to \open\" the account and I was told that I will receive a second call to confirm the investment. I did not receive a call so I went to the Campus Square branch and there I was told the in order to open the TFSA that allows trading, I will need to speak to a broker.... How difficult can it be?"