WT
Werner T
1 reviews | Active since Feb 2018
29 Jul 2021, 14:42
Pathetic service
I replaced my Debit card with a new one at Absa bank in Ceres. Not even a week i wanted to buy something in a shop and my card doesn’t work after i waited like an hour to be helped in the branch. Call Absa customer service and they told me my card is not activated. How pathetic is that? Now i need to drive 35km from the farm once again and spend another hour in the branch cause of somebody else that’s not trained properly to do his job. Pathetic once again
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Absa's replyOfficial
29 Jul 2021, 15:31Dear Werner Theron Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care
Absa's reply29 Jul 2021, 15:31
Official
Dear Werner Theron Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***1 Kind regards,Rezona Louw Group Customer Care