Pathetic service!

On the 09th February 2016, I made a deposit from abroad to my Absa account to cover my bond in SA. On the 11th February I received an SMS from my online banking saying that the funds were received and by me logging into my internet banking, will release the funds immediate into my account. the same day I logged into my account twice.<br> On the 18th February I realized that the money has not yet been transferred. <br> I then sent Absa an email asking why the money has not yet been transferred. Your respond: <br> Please note that we can only release the funds when we receive an instruction to release it and authorization to credit the account at the ruling rate of exchange.<br> We did not receive an instruction to release the funds on the 11th February 2016.<br> If you send me an SMS - twice already - asking to log into my account for immediate action and I did respond by logging into my account, is that not me obliging to your instructions?<br> By you not releasing the money, I am loosing out on the exchange rate.<br> I have been asking Absa's explanation over and over - but nothing, just keeps on saying they can only transfer the money at the current exchange rate - which is *******. <br> I want justice!