Pathetic Service

I am so disappointed. I made a claim last week Monday for the credit shortfall policy to date I have never received a claim reference number neither heard anything from ABSA. On Monday I called and I was told my claim will be escalated and I will receive a call, today its Thursday nobody called me at all. I did a follow up again today and I was transferred to the person in charge of my claim whom did not answer the phone. I regret taking this policy with ABSA as I had the same policy with my insurance and cancelled it now I am stuck with ABSA which doesn't communicate at all. This is so annoying because my insurance paid the money to the bank long time.