Pathetic service.

My vehicle was written off on the 14th of November 2015. I've used over R500 in airtime contacting absa finance about my extended {top up} cover..their consultants told me that I do not have such a policy with them yet they had sent me the documentation for that cover.. Despite numerous emails and telephone calls to i am still waiting for them to contact me regarding this issue. I have requested a claim form and still no word from them.. Ibe even been into the branch.. And was told to contact the finance department.. I cannot afford to pay for a vehicle I do not have. I will never recommend Absa to anybody. Please contact me ASAP.