PS
Paul S
1 reviews | Active since Jul 2019
30 Jul 2019, 10:34
Pathetic Service
I purchased a vehicle in November 2018 and instalments were deducted as agreed. In April 2019 the instalments no longer went off my account as per ABSA the account no longer exists. I have another vehicle through ABSA from which the instalment goes off no problem. They then handed my account over to ITC as I defaulted on my payment. We then arranged for a rerun of the debit order from the same account and WOW it goes off. This has now been going on for 4 months without being resolved due to incompetence. Last time I will deal with ABSA!!
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Replies (2)
Absa's replyOfficial
30 Jul 2019, 16:12 Dear Client,
Thank you for bringing this matter to our attention and taking my call for more detail. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention and taking my call for more detail. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's reply30 Jul 2019, 16:12
Official
Dear Client,
Thank you for bringing this matter to our attention and taking my call for more detail. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Thank you for bringing this matter to our attention and taking my call for more detail. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Specialist case Manager
Customer Value Management
Best regards,
Absa's replyOfficial
30 Jul 2019, 16:52 Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***2. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details
Best regards,
Absa's reply30 Jul 2019, 16:52
Official
Good day, I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: C-***2. This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details
Best regards,