pathetic service

On Monday 28 December 2015 I I paid R15000 to DSTV via ATM payment in error.later I realised my mistake & contacted ABSA branches as well as their H/O number & was henced sent from pillar to post with noone able to help stop or retrieve the money.uptill today I could only send an E Mail to an address that gives u a computer generated response.iits sad that ABSA created a facility that cannot be fixed immediately.I await reply