Pathetic Service

App**** for a credit card in September 2015. No communication was received from ABSA on the card application status. I followed up with ABSA on various occasions and was informed that the card was not ready. However, since September, I have been charged on a monthly basis for the credit card which I hadn't had. Eventually on the 16th December 2015 I received an sms that the card was ready for pick up. I picked up the card on the 18th December 2015. <br> <br> When I queried the charges that have already been levied by ABSA since September 2015, I was informed that \there is nothing that ABSA can do about it as it is the credit card division""; it is the responsibility of another division. <br> <br> I complained to the manager in charge and I was informed to stand in the line for the telephone and then call the card division myself as it is not ABSA's responsibility. I tried calling the number and after more than 30 minutes;the call was not answered and I eventually left ABSA without my problem being resolved. I regret applying to ABSA for a card."""