Pathetic service

On the 8th of this month , I had put in a claim in regards to our gate motor no longer working. Today is the 19th to date we don't have an answer on whether it's going to be fixed there is no information not even a call to address what is the problem and when it will be fixed. They had sent out two tech and of the both, one had the gate fully operational and knew exactly what was going on yet it hasn't be attached to. Knowing gates are a security measure and needs to he dealt with in urgency. I'm so disgusted with this as other insurance providers with have take no less than 3days when it comes to gate motor. I now will be refusing to access amount for the claim as this service is such bull****!