Pathetic service

I had an incident of card swopping.I am a Capitec client but the ATM used for the card swopping was an ABSA ATM.The ********** withdrawals were then done at another ABSA ATM.I have bank statements to prove this. I just want ABSA to investigate and give me back what rightfully belongs to me.I called ABSA ***** department to enquire as to where I can send a detailed report together with the proof of what happened but the consultant did not know.She put me on hold for a long time.I want the matter to be sorted out speedily and be referred to the correct channel first time round instead of going in circles.