Pathetic Service

I reported my legal matter with Absa Law on contact number***and i was told that a gentlement by the name of Kabelo Percy Teepa shall contact me on 2nd Jan 2019. He indeed made contact with on my cell phone however i was busy on my work phone but i made him aware that i was still busy with work staff and that's when he promised to send me an sms with his details but he never did. I then phone the same number on the 8th Jan asking for him but he was busy with another client and the guy who answered my call promised to tell him to call me backl. To date i'm still waiting for a call back from Kabelo. I'm a paying customer but I'm being treated like trash.

the kind of service i've experiencing so far is pathetic and very low on standards. I wonder if my matter will be attended to and be prioritised like the others