Pathetic service

Called Absa 3 times to increase my credit limit. Each call holding for about 45mins. 1st call (27 Nov) I was given the incorrect information on what to send. 2nd call (7 Dec) I made after not receiving any feedback, only to find out that I was given incorrect information. Sent through the correct information and called again the next day to follow up and after holding for 45 mins and finally speaking to an agent, the call was dropped and they didnt even call me back. I sent an email after which all I received was a ticket number- no further details whatsoever. I have still not been contacted and have even tried doing this at Tygervalley branch, but was told I cannot do so and that I need to call. I will definitely be moving my accounts to another bank in the new year after many years of being a loyal Absa customer. I am utterly dissapointed.