Pathetic service

I have been a client of ABSA bank for more than two decades. I reported credit card ***** and was told my card will be cancelled and a new card will be issued. This was more than two weeks ago, my wife has now gone to the branch twice, the first time she was told the card was not ordered and they will order it, today she went to ask about the card and was told it was not delivered they have a problem with the courier company.

Now, a few things that is unacceptable: 1) First time they ordered the card when my wife went to the branch to request a new card - when she went to get the card they told her it was never ordered? 2) After re-ordering she went to the branch today and was told the problem is not theirs it is the courier company. (The courier company denies this and says the problem is with the bank). 3) How do you choose your courier company - if this is the pathetic service they give ? 4) Do you treat all your private banking customers this way ?

I will be moving my credit card to First National Bank