Pathetic Service

I've been 3 days to the Heerengracht branch for assistance with the regards to my home loan but there were no Financial Advisers at the branch. When I went Monday 30/11 I was informed that the Financial Adviser wasn't in on Mondays but that he would be available for the rest of the week. I then went back on Wednesday 2/12 only to be told that he wasn't available again. Third day back to the branch on 3/12 only to be informed once again that the Financial Adviser was available the entire week but is at the Christmas party today and there isn't anyone else to assist. <br> <br> Please tell me how there can be no Financial Advisers or Managers to assist a client in one of the biggest branch's in Cape Town.