Pathetic service

Item: Absa
Rating: 1
Author: Desiree N

On Saturday the 25/08/2018 I visited the Absa in Galleria Mall. My intention was to open a savings account. Upon arriving a few minutes after 13:10, I spoke with lady at reception and made her aware. She said that they are really busy and only have 2 consultants and I should come the next day. I told her the time and it was more than 45 minutes before closing. Then she and the other lady sitting at reception said that they couldn't help. I mean seriously?! Two consultants working MONTH END, two others sitting at reception and I couldn't be helped to open a savings account. What is wrong with this picture?

Helpful (0)

Replies (3)

Absa's replyOfficial

27 Aug 2018, 17:04

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply27 Aug 2018, 17:04

Official

Best regards,

Desiree N's updateReviewer Update

29 Aug 2018, 09:54

Perhaps this disregard for your job is contagious in ABSA. Did you completely read my complaint before replying, Nthabiseng Sibande. I shall proceed to copy and paste - My intention was to open a savings account. Operative word being WAS. I was sent away.

Desiree N's update29 Aug 2018, 09:54

Reviewer Update

Absa's replyOfficial

29 Aug 2018, 23:37

We need to record your information on our system, the reason why we requested for your particulars

Best regards,

Absa's reply29 Aug 2018, 23:37

Official

We need to record your information on our system, the reason why we requested for your particulars

Best regards,