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Hettie K

1 reviews | Active since Oct 2021

15 Feb 2024, 08:50

Pathetic service

I requested bank statements for a deceased estate in November 2022. The bank account was closed and the funds transferred but after numerous requests still no bank statements

0
Replies (4)
Absa
Absa's reply15 Feb 2024, 12:45
Official
Dear Hettie  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***4. Kind regards,Vanessa CroweGroup Customer Care
HK
Hettie K's update26 Feb 2024, 08:09
Reviewer Update
Almost 2 weeks later and I only received half of what I requested. I requested the bank statements IN November 2022 from date of death, not FROM November 2022.
Absa
Absa's reply26 Feb 2024, 14:26
Official
Dear Hettie  With reference to complaint number  C-***4.

I have escalated the matter to NDE and they are attending to the matter as URGENT.

We apologise for the delay. Kind regards,Vanessa CroweGroup Customer Care
HK
Hettie K's update03 Mar 2024, 17:29
Reviewer Update
Another week and still NO response!!