Pathetic service

I am utterly disappointed in the service that you guys are offering... I app**** for a account online on Monday morning got a call at 9:08 am that same Monday whuch I could not answer cause I myself work in a call center environment making it difficult to answer my phone. I did not get a call after that a missed call throughout the day as I thought I'd be contacted again throughout the day, Tuesday I sent an email till date no assistance I sent another text on messenger on Wednesday but no contact whatsoever after I was told that one of the team will call me back after I had urged that I need the card activated by Thursday guess what??? No damn contact was made.! I am so disappointed with this company cause it was highly recommended by my friend but now I am starting to doubt it. Can I please just gett assistance in regards to this matter & just sort this out once & for all cause this is not a good image for a big company like you.

My reference number that I was given Via email is . Ref: [PUY-TEW-VXL-187] & my email reference is [# ********** 2]