Pathetic Service

Absa Anton Lembede Street The service received at ABSA is pathetic. I went to Absa to simply pick up a new card as my previous card expires. Waited for 55 minutes in the queue only to leave as I was on lunch. Left work early only to go back at wait another 35 minutes to be told they off line. Made arrangements with the manager to return the next day and see a specific consultant only to be told that she was not in and that I need to sit in the queue once again. Sat in the queue which assisted 7 people in an hour and I had to leave again as I was on lunch. Made arrangement to go back on Monday, but this time the consultant was on lunch and nobody could advise me when she will be back, asked to speak to manager but was told she is on a call and will be long. Returned on Tuesday to be told the consultant was not in, and the manager is on a call and that I need to sit in the queue once again. The Host is useless and help nobody. the manager is hiding in her office and refuses to assist anyone. I know now the reason why the branch is always full and that is because they want you to come back over and over again as they don't know what they doing. The service received is pathetic and if this is what Absa calls customer service they really need to retrain their stuff.