Pathetic service.

I called absa online banking because I was struggling to log in. After holding for so long, I was told my internet banking was suspended because I owe the bank R34. 28 for online banking fees and I must go to the bank to deposit money. I inform them that I am far from the branch and really need to make a transfer. Mind you I have 3 accounts with the bank n 2 of them have funds. I tell this agent that let them rather activate telephone banking so i can make the trf then they can activate my online banking. I'm told no everything is blocked. I have to go to the branch to deposit the money or send someone to do so. And I mustn't be like that. Upon that argument I was told I can be referred to the complaints department. That's when I asked to speak to the team leader and was told she is busy on the phone. So i said to the agent let me rather hold for the team leader before I call complaint services. The agent said He has other clients to assist. While still waiting, he then transferred my call to complaints without telling me and i received a shock of a lifetime from a mere call center agent who told me she cannot help me and I did not take responsibility to make payment for my internet banking usage. 1st of all imagine stopping your duties and driving almost 10km just to make a cash deposit of R34. 28 while you have funds in the bank which can be transferred to make that payment. The worse part of it all was when the agent tells me she will take the matter further and escalate it to whomsoever and i will receive feedback in 3 working days. 8 was so confused because I needed to use funds in my account immediately and then I'm just supposed to accept 3 working days as if they had notified or informed me that i needed to pay those fees and failed. Even worse, the manner in which I was spoken to was like I owe them a loan or something. Now I have had to incur costs from an external bank and make an immediate payment of R47 to have the suspension lifted. I HAD TO INCUR PHONE CALL EXPENSES AGAIN AND MAKE THE REQUEST. And was told i will be back online in an hour. If not I must callback. Entlek what kind of service are we receiving from these banks when we are to be treated like low lives. Or maybe we need the bankmore than it needs us. I AM VERY IRATE BECAUSE OF THIS. SOMEBODY DO SOMETHING