Pathetic service

On the 27th June our geyser burst. Absa insurance was contacred. The plumbers came out but said it's the manufacturing companies problem. The manufacturing company came on Thurs and changed the geyser but damaged the drip tray and pipes. This caused water damage to the feeling and cupboards. From Friday Absa insurance nor the plumbing company wants to take ownership and are sending us back and forth.