Pathetic service

I logged on to Internet banking to pull bank statements from 2016 but I was unable to do this. I called the contact Centre to check if I could be assisted but I was told that I needed to visit a branch. I then went to Norwood branch and they could not assist me. They told me they would request it from archives and they would email me. Nothing was received. I then went to Southdale where a lady helped me with the archived statements but it did not give a description of the transaction that took place. I could therefore not use it. I then email Absa to request the statements again only to be told the following

'Unfortunately there are no statements available for your account as the consultant who opened your account did not activate the option for required monthly statements, hence you we will only be able to see the interest statements only.

The branch did not give you the correct information saying that they are unable to get them because they are archived. Kindly visit your domicile branch, where the account was first opened so that they can log a query for you and assist further.'

I therefore visited the branch I opened up the account at and again I was not assisted.

DO I NEED TO SWITCH BANKS JUST BECAUSE OF STATEMENTS?

TERRIBLE SERVICE ABSA