Pathetic Service

I had requested to close my credit card which was fully paid up and was told that it would take 3-5 business days. 7 business days had passed, account still open and fees have been deducted. I had to call the call center 3 times this morning - first attempt I was hung up on before the security check; second attempt I managed to get through the security check, placed on hold for 5 minutes, and then hung up on within seconds of the consultant coming back on the phone (and no courtesy call back either); the third and final attempt was at least productive because I was told that it is now closed (I wonder how true that is because it's still active on the APP and OLB). I must say, the service is absolutely pathetic and unprofessional. I am actually glad that I've decided to close my account because I would never want to experience such poor service again. Learn something from Investec or FNB in terms of client service.