Pathetic Service

Good day all,

I had issues with adding a new beneficiary to my internet banking list. I was not receiving any verification on my device. I then called into the technical department and the agent went through the troubleshooting with me and still no joy. I then could not even log onto my cellphone banking app. I got an authentication to server error every time. He took me through the steps then to de-link and link my device again. It still never worked. He told me then it is because i dont have airtime or data on my phone. I loaded airtime and still cant link my device. I tried on my device and got authentication error again. I did it on my online banking and it asked me for my passcode, ATM card number and my ATM pin. it said my credentials were wrong. I checked it over and over again and it was correct. It told my i have exceeded my limit of tries and need to go into a bank. My issue with this is, why do we have internet banking? To avoid standing in long ques at the bank. Other problem i have my car was ****** with my license and ID in it so how is the bank going to assist me now? Your pathetic client service is telling me to go and stand at home affairs to get a new ID. How must i pay for an new ID if i cant draw money. Ever since i joined absa i have been having endless problems with this bank. I am going to change banks and never will i come back or recommend anyone. I will be posting this on hello peter as well.

Jean Pierre ********** 543