Pathetic Service

i have app**** for express loan online and emailed all docs to them. this was done 7days ago, i have emailed them countless times for feedback and asked them to contact me because call center number is expensive to dial and with the long queues it was eating my airtime. I would only recieve generic responses stating that i should call contact center. Pathetic, is your bank so huge that you can afford to treat loyal customers this way?