Pathetic service

I contacted the ***** department explaining that a payment keeps going off my account , they checked and verified everything and advised i should speak to customer service to do the reversal.

I called customer service and I have been sent from pillar to post. I easily wait 10 mins for someone to answer and when they do i get transferred to a different department. They refuse to call me back. and each consultant has a different story as to why they cannot assist me.

This is pathetic and totally unacceptable. They are well aware of the company that keeps deducting payment yet i am having a run around for them to reverse the money.