Hellopeter
Share Your Experience
JG
Jaco G

1 reviews | Active since Oct 2011

15 Aug 2022, 12:24

Pathetic Service.

I waited for 10 minutes on the phone and nobody answered.

0
Replies (4)
Absa
Absa's reply15 Aug 2022, 13:05
Official
Dear Jaco Grobler Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
JG
Jaco G's update16 Aug 2022, 08:43
Reviewer Update
You are ****** useless, I'm still waiting for one of your call centre operators that is working under supervision to call me.
JG
Jaco G's update17 Aug 2022, 07:26
Reviewer Update
Wow, I didn't doubt it for a minute, ABSA is useless. Still waiting for a useless supervised call centre operator to call me and resolve my issue. I called on Monday, was on hold for 10 minutes 46 seconds, after that long I cut the call.
Absa
Absa's reply19 Aug 2022, 08:54
Official
Dear Jaco Grobler

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***7.

Kindly provide our office with the reason for your call to the bank to ensure effective investigation and feedback.

Kind regards,Group Customer CareRezona Louw