PATHETIC SERVICE

About 2 weeks ago, I opened a new bank account at ABSA. The card I was issued worked fine, but Friday 28 August 2015 I tried to swipe and the transaction was declined. I went to the nearest branch in Strand. I was told that the swipe machine was faulty and due to the high *****, my card was blocked. They unblocked and I went back to the shop, swiped again and once again my card was blocked. Absolutely frustrated I had to drive all the way back to ABSA. They then told me that the chip on my card was faulty! I was issued a new card. I used the card on the same day to draw money. Saturday, 29 August at 14:00 I tried to swipe, and AGAIN my account was blocked and I was left totally embarrassed. I could not withdraw or swipe. I phoned ABSA and again faulty chip card - a brand new card. They could or would not assist and only said I must wait till Monday when the branches open.I demanded to speak to a supervisor just to be disconnected after 5 minutes. The quality of service and inconvenience was to say the least pathetic! And to tell me i have to wait till Monday with things to pay? Very unhappy and want to switch banks today!