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Rene M

1 reviews | Active since Oct 2012

04 Apr 2023, 11:08

Pathetic service

Only 3 Absa employees to help over 10 people sitting for a LONG time. The staff is in NO hurry!! Pathetic service.

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Replies (3)
Absa
Absa's reply04 Apr 2023, 11:22
Official
Dear Rene Matthee

Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***2 Kind regards,Group Customer CareRezona Louw 
RM
Rene M's update04 Apr 2023, 11:34
Reviewer Update
Please check on the CCTV in your branch. Mandla needs to go to the lady in the corner. Then to the manager in the middle office. NOBODY is proactive in this branch and we as customers are sitting waiting!! No this is pathetic!! Check your CCTV and seeeee!!!
Absa
Absa's reply04 Apr 2023, 16:18
Official
Dear Rene Matthee

Thank you for your posting.

Our office is busy with the investigation of your complaint. Kind regards,Group Customer CareRezona Louw