SC
Saloshini C

1 reviews | Active since Sept 2009

21 Jul 2015, 10:27

Pathetic Service

I am not an absa client but every day I get SMS notifications regarding transactions on an account. <br> I call the call center and they tell me they cannot help I need to go into a branch also that it's not their problem I should take it up with my cell phone provider. I am not even a client and yet receive such pathetic service also how can my cell phone number which is rica compliant be used by another person surely ABSA should have checks in place to ensure this does not happen, apparently NOT. <br> <br> Thank god I am not a client now I need to go and stand in a que in an ABSA bank and hopefully get someone who can assist. What a complete waste of time and efforts. Thankfully I am not a client I shudder to think of the pathetic service you give clients. the call center person told me I should take it up with MTN what the hell does MTN have to do with the fact that ABSA is sending me notifications. <br> Also he told me it's not *****, it is ***** to use someone else's details without their consent. <br> <br>

0
Replies (1)
Absa
Absa's reply21 Jul 2015, 12:26
Official
Hello salosh,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd