Pathetic service

Stay away from ABSA, I have just moved over to ABSA from another bank for just over 4 months now and have app**** for an overdraft facility online on Wednesday, no one contacted me until I had to call them on Friday dated 16 August whereby a consultant looked at my application and said it was provisionally approved for an amount of R36000 and needed to just send through my id and payslip to the email provided all this over a recorded line, before I could even send it I got an sms saying the application was declined. I called in on Saturday 17th whereby a consultant then confirmed the application was declined due to affordability. I have been banking with absa for over 4 months now , my salary goes into this account, my debit orders are set off this account and there is always a surplus in the account and due to this and the information provided to me is incorrect. Pathetic service and regret moving over to ABSA as they have offerings and even with a surplus balance monthly they are not able to assist with their service offerings and benefits as a client banking with them.