Pathetic Service

<p>Recently I did a sim swop and as a result of the sim swop I was prohibited to do any EFT transactions on my internet banking.</p> <p> </p> <p>I phoned your call centre in the hope that this issue would have been solved immediately, but as usual your organisation simply strive to provide your valued customers with substandard service.</p> <p> </p> <p>First of all nobody was available to assist me in my home language. Don't offer this kind of customer service if you can't deliver please.</p> <p> </p> <p>Second of all I spoke to a lady that explained to me that I needed to answer a couple of security questions and if I get two wrong I will have to go into a branch to resolve this matter.</p> <p> </p> <p>This was all perfectly fine with me till your staff member penalized me for giving the english name of my previous employer and not the afrikaans name as listed on your system. Please explain to me how I can be penalized for this? The lady could even pronounce the afrikaans name as on your system but I was the one being penalized?</p> <p> </p> <p>Furthermore she asked me who my listed Next of Kin is. How am I supposed to know who I gave up as my Next of Kin when I opened this account more than 10 years ago? Contrary to popular believe I have more than one family member and it is very unreasonable to expect me to remember who I chose all those years ago. I even gave her the names of all possible people listed as my Next of Kin but this was not good enough.</p> <p> </p> <p>So your dear colleague decided to give me another chance and asked me the date my ID document was issued. Again how am I supposed to remember this? I got my ID many many years ago.</p> <p> </p> <p>As a result I was unable to do an urgent EFT and this is not due to security reasons. This is because your system and internal procedures is totally out of line and unreasonble.</p> <p> </p> <p>I am so glad I am in the process of changing banks.</p>