AL
Ana L

1 reviews | Active since Mar 2009

15 Jun 2017, 13:43

Pathetic service

<p>I logged a claim at 8 this morning with ABSA Insurance for a leaking geyser that needs replacement. It is now almost 2 and I have yet to receive a call from any plumber. I tried to contact the insurance department twice today. The one time i was on hold for 5 minutes and the second time 9 minutes before I put down. I cannot beleive you treat your clients in this despicable manner!</p>

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Replies (1)
Absa
Absa's reply15 Jun 2017, 14:10
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please can you provide me with your ID or account number to enable me to log a formal complaint for you, this information can be sent via private message.

Regards

Claudette