Pathetic Service
<p>I have been with Absa for 32 years. I have had the same account with for this long too. I was told that my account was going to be closed. No reason was provided. The person who phoned me to close the account cannot tell me why. I have been back and forth with them for a week and all I get is a generic response with no actual reason. I was so fed up that I told them just to close the account anyway as I no longer wish to bank with people who treat me so badly. I was then told that i must go into a vranch to close the account! Really? You are joking right? YOU want to close my account. Why must I take time off work and lose money, waste petrol, to do something I don't agree with or dont consent too. I demand a reasonable explanation. An actual explanation. Being vague is all you can do? Why does the consultant dealing with this account not have a clue as to what is going on? Does this bank even have a communications departmemt? If so, what are you doing? Your staff are useless, unhelpful, rude and all in all CLUELESS!!!!! </p> <p> </p> <p>A 2 star rating is 2 stars too many! Where is the negative 1</p> <p>million rating button?</p>
Dear Customer
Thank you for bringing this matter to our attention.
Please can you provide me with your account or ID number to enable me to log a formal complaint for you, the required information can be sent via private message.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
Please can you provide me with your account or ID number to enable me to log a formal complaint for you, the required information can be sent via private message.
Regards
Claudette
So after all this. I close the account and am sent a sms a weak later saying that my new card for my account is ready. I phone the ***** line to speak to someone. No one answered. After holding for an hour, I used up all my airtime and still didn't get to speak to anyone. Why is your ***** line so busy? That reflects upon this company really badly. The ***** from absa is higher than ANY other bank! Why? Is the ***** happening from inside the corporation? Sounds like it. Don't ever use this bank! Use any other bank or keep your money under your matress. Absolutely pathetic and unacceptable! I don't even know why anyone still banks with these idiots!
So after all this. I close the account and am sent a sms a weak later saying that my new card for my account is ready. I phone the ***** line to speak to someone. No one answered. After holding for an hour, I used up all my airtime and still didn't get to speak to anyone. Why is your ***** line so busy? That reflects upon this company really badly. The ***** from absa is higher than ANY other bank! Why? Is the ***** happening from inside the corporation? Sounds like it. Don't ever use this bank! Use any other bank or keep your money under your matress. Absolutely pathetic and unacceptable! I don't even know why anyone still banks with these idiots!