Pathetic Service

<p>ABSA client services - absolutely pathetic.</p> <p> </p> <p>On 13/05/2017 my handbag got ******, on that day I cancelled my cards, etc.</p> <p>15/05/2017 I went to get a cheque card, and asked the consultant to reactivate my ABSA online also. That afternoon when I tried to log in, it was still blocked. Spent almost an hour on the phone between their client services line, and their ***** line only to be told that I had to go to a branch.</p> <p>They close at 15h00...when does a working person have time to fit this into their schedule?</p> <p>I went back to the branch eventually 20/05/2017, where the consultant reactivated my account.</p> <p>On 22/05/2017, I got my new phone, when I tried to log into their cellphone banking app, it is blocking me due to a sim swop. When I try to buy airtime from a PC, it blocks me due to a sim swop.</p> <p>On 25/05/2017 I phoned ABSA client services, whom transferred me to their ***** line as they are the only department that will be able to assist me. I held on for an hour and a half. I phoned client services again, where I was promised a call back - hey...still awaiting that call.</p> <p>This morning I decided to contact the ***** line myself, after a staggering 15 minutes someone actually answered my call. Only to be told, that since I do not know my last FICA date, and since I don't know the issue date of my original ID (which was ******) - my query cannot be attended to??</p> <p><br /> </p> <p>Does anyone have advice? Which other banks are not as pathetic as this?</p>