AB
Albertus B

1 reviews | Active since Feb 2017

14 Feb 2017, 11:50

Pathetic Service

<p>I have requested a new Credit Card 2 weeks back. I went to Absa Hartbee****rt this weekend who informed me to wait till I receive a sms. Today I went to ABSA in East gate who informed me that my card was sent to HARTENBOS. Whilst I've requested the card to be delivered to HARTBEE****RT (the 2 towns is is 2 total different provinces 1200 km from each other) the lasy today saif to me that I need to wait another 5-7 days to get the card back and delivered to Hartbee****rt alternatively I can pay extra to get it here sooner. Can you believe - ABSA request me to PAY FOR THEIR MISTAKE?????<br />I cannot believe that I need to be satisfied with such service - really ABSA, you need to make a plan to sort out your messups!!!!!</p>

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Replies (1)
Absa
Absa's reply14 Feb 2017, 13:10
Official

Thank you for bringing this matter to our attention. We will investigate the matter and contact you once the matter has been resolved..

Kind regards

Claudette Lewis

Group Customer Care

Absa Bank Ltd