FR
Frans R

1 reviews | Active since Dec 2016

23 Dec 2016, 12:02

Pathetic service

<p>After leaving your Absa due to lacking facilities. Like needing to go into a branch for everything you want to do, I moved to another bank. </p> <p>This was 10 years ago but still I recieve a balance update sms every Friday on my non existing account. </p> <p>Tried to phone multiple times but always no help. </p> <p>If this is the way you treat people I am glad I moved. </p> <p>Pathetic to see how you waste money when you are a institution who should be saving money. </p>

0
Replies (3)
Absa
Absa's reply23 Dec 2016, 13:33
Official
Thank you for bringing this matter to our attention. We will investigate the matter and contact you once the matter has been resolved.. Kind regards Claudette Lewis Group Customer Care Absa Bank Ltd
FR
Frans R's update23 Dec 2016, 14:02
Reviewer Update

Thank you Claudette for the prompt responsons.

This is the type of client service one would expect from Absa.

Let's hope we get this resolved as it really has been 10 years of not needing an alarm clock on Friday mornings 8am.

FR
Frans R's update23 Dec 2016, 14:50
Reviewer Update

Thank you Absa for the quick response.

The issue has been reported as solved and I will edit my review.

Thanks again