Pathetic Service

My Platinum Cheque Card is expiring in 7 days. I have not heard anything from the bank regarding a new card, so I phoned to speak to my personal banker, just to find out that she is not there anymore (since October 2014 I think?)! Never have I been told of this, so I was still under the impression that I have a personal banker... Anyway... I was put through about 5 times to get to a department that could \help me""; I got updates on what is happening and when my new card will be ready; etc. They didn't even know my card is expiring. Now I have to go to the branch (take time off work) to get a TEMPORARY card while they order the new one; just because they are not doing their work properly?! If this is how Platinum clients are treated; I do not even want to know how other clients are treated. Really pathetic service. This is what makes people move away from Absa to a more competent bank. Really disappointed;never before had this kind of service from Absa. On the verge of moving over..."""