Pathetic Service

Good Day , I took a policy for my Mom while i was still working at Absa Life in 2003 , It was for my Mom , kids as well my uncle (JM Raphuti ) . I sent an email last month to update cell number , postal as well as email address . Today i called to check if my request has been received and as well as if it has been actioned .Upon checking i spoke to Wanda Dlamini who then informed me that he cant assist me my Mom has to go to the branch , that i understand because it is linked with her profile .<br> Secondly i wanted to check who else is covered because the cover should be changed from main member and kids to main member only and include extended family members . I am not being told that they cant provide any information to me and they can assist me with change of banking details . I am paying for this policy and i need to make sure i am paying for the right people . Go back to when i first started with absa , check my application form and tell me if my Mom ever signed for this policy. If no one is willing to assist me i will personally go to the CEO and i mean it . STOP treating people like ******* and stop telling us about your office politics . I dont want to speak to Joanne ****