Pathetic Service!

I have had the worst service from Absa bank from the beginning! Nothing was done right and the knowledge levels from their staff in the branch and over the phone are appalling! I was an Absa Private Bank client and I asked them to downgrade my account to Premium Banking with a monthly fee of R190 as I could not justify the bank charges when looking at the terrible service I'd been receiving from Private Banking. My banker then confirmed that she would perform the downgrade to Premium Banking and thereafter handed me over to her team to continue with the downgrade. A lady in her team, Rene, confirmed the downgrade of my cheque account was complete and that my credit card would be downgraded in 7 working days. After that, everyone went silent. Yesterday (01/04) I received notifications that over R800 was taken out of my cheque account in transaction charges! Upon further investigation and numerous calls to the Absa call center, it was confirmed that my account was downgraded to a Pay As You Transact account instead of a Premium Banking account and my credit card was not downgraded at all after I had put through this request in January this year! The consultant over the phone then says the only way to rectify this is if I go into a branch. I refuse to go into a branch or pay crazy bank charges because of a mistake that Absa has made! I have ALL the email trails between myself and Absa Private banking confirming my request and a confirmation that it was done. Absa needs to rectify this now or I am going to take this to the Ombud and report them to the CPA.