pathetic service

The forms for a student loan was completed at the beginning of January. Every time we phone they tell us that they can't find the papers. Today my mother took three hours off of work and drove to the Johannesburg office. After waiting for hours Jerry assisted her. When she took out the papers he magically had it all on his computer. Now it will take 3 working days which means that my sister will miss the first 3 days of college. Truly pathetic when you say that you want your customers to \prosper""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;165114;353;5;2;0;1;0;0;2;15/02/09 10:07;887;5;15/02/08 20:49;15/02/08 19:20;Disconnected on 3 occassions;***1;;***;Without notice my easyview account was suspended on 4 February 2015. On enquiry I was informed that my annual subscription was overdue by 4 days. I explained to the consultant that I did not receive an invoice and she said that the system suspended my services and nothing could be done. I asked to speak to a supervisor and held on for a long time before I was told that the supervisor was not available. When I said I will escalate the complaint using social media she reconnected me. On 5th February I was disconnected again, in spite of making payment. The call centre agent apologised and then wanted to sell me a decoder maintenance plan when all I wanted was a connection to watch the 2nd AFCON quarter final. On 8th February when I switched on the TV to watch the AFCON Final I discovered that my services were terminated because of an outstanding amount of R29.00. On 4 Feb 2015 the DSTV statement showed an outstanding amount of R328.04 which I paid on 5th February. The call centre agent could not explain the additional R29.00 and why I was disconnected without notice and I waited over 10 minutes before I ended the call when she did not come back to me. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;822935;587;20;2;0;1;0;0;2;15/03/06 7:59;887;NULL;15/03/02 18:23;15/03/02 17:12;meaty triple decker disaster;721012;Sharon manager;***;Debonairs pizzas now its not tasty and having all the toppings and ingrediates,bought a meaty triple decker pizza only to find it doesn't have that meat,I took it back but the manger told me about the bosses she was so rude and told me to wait for1 hour saying she was talking to her boss,I spend 156 rand for that pizza and it was all in the bin,the dough was burnt and when you chew some long onion strips and rubber like meat it's all you chew *I am an unhappy customer and I buy that pizza every month end for my kids please do something about this ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;825059;28;1;2;0;1;0;0;2;15/03/09 12:10;887;NULL;15/03/06 23:12;15/03/06 21:23;Cannot access MY money !;9,31E+12;;***;On a Friday evening at roughly 22h00 I found out my account was on hold.<br> <br> After multiple attempts to draw money and then swipe my bank card for a purchase, of which all were declined, I contacted absa. I was told there is a hold on my account and the only way to resolve it is to go into a branch with proof of residence and my ID or to call the \FICA\"" call centre. Working the hours I do it is very difficult for me to get to an absa branch before closing time on a Saturday (11h00 ) I asked hem about the \""FICA\"" call centre. They told me it is only open from Monday to Friday 4 PM. I was not notified of the hold on my account at all !!<br> <br> Being a Friday night this is VERY inconvenient for me. I cannot get to the bank before 11am so I must wait until Monday morning to get MY money out of MY account. <br> <br> In my opinion this should not be legal as I have absolutely NO DEBT. If I was in debt or owed absa money I would understand ! I have been banking with absa for over ten years and that is MY money that they are keeping from me. This is unacceptable !"""